What to expect during our introductory call

• We ask that you call your insurance carrier to check on benefits prior to the call using this document as a guide and then complete a form with the info you've gathered *
• You will also complete an intake form prior to our call
• We will ask for some details about your situation and what you are looking for
• We will explain our services and fees
• If you are ready to start working together, we will schedule a visit

What to expect at your first visit

• The first order of business is for us to get to know you!
• We will ask a series of questions about your usual eating, activity and other lifestyle habits
• We may provide some information related to your concerns
• We will come up with a plan of action together, including follow-up
• The first visit is typically about 1 hour and 15 minutes
• Subsequent visits are usually 1 hour and can be as frequent as necessary to provide the support you need to meet your goals

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* We are currently in-network with United Healthcare, Cigna, BCBS, and Aetna. For other insurers, we can submit a claim to your insurance as an Out of Network provider, or we can give you a super bill to submit on your own.

In order to best serve you, we ask that all clients agree to the following office policies:

• Payment due at time of service 
• 24-hr notice required for cancellations
• $75 fee for late cancellations and no-shows*
• No Refunds
• Notice of Privacy Practices for Adult clients
• Notice of Privacy Practices for Pediatric clients

* Effective July 1, 2022
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Ready to get started? Schedule a phone call to find out more about working with Heather

Not ready to talk? The online Do-It-Yourself course might be for you!

"Heather seems to have an innate instinct for the emotion behind food choices and food fears. She presents very small, manageable goals that slowly built confidence as well as mindfulness. I'm very grateful to have found Heather."
​                                                              - Erin, Rochester, NY

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